Complaints, remarks and praises

Complaints, remarks and praises can be submitted at:

• Toll-free number: 0800-1112
• E-mail address: ina-besplatni.telefon@ina.hr
• E-mail address: Reklamacije.Veleprodaja@ina.hr
• ONLINE COMPLAINT SUBMISSION

By mail at:
INA, d.d. ZAGREB

Avenija V. Holjevca 10
10000 ZAGREB
Komercijalni poslovi,
Prodaja goriva i specijalnih proizvoda

When filing a complaint, please provide the following details:

• First and last name, address of the recipient of the product
• contact number/e-mail address
• Date of delivery;
• type of product
• Description of complaint;

In accordance with the Consumer Protection Act a response to a complaint shall be sent within 15 days from the day of receiving the complaint.