Consumer Services & Retail

Consumer Services and Retail operate a modernized regional network of more than 500 retail stations in Croatia and neighbouring Bosnia and Herzegovina, Slovenia and Montenegro. INA is the Croatian market leader, with more than 230,000 customers visiting its retail stations daily. INA’s retail network includes 33 retail stations supplying vessels along the entire Croatian coast, from Dubrovnik to Umag.

In line with our ambition to remain the first choice for customers on the move, INA continually develops its retail network through capital investments in its retail stations and quality of service. In addition to INA’s high-quality fuels and lubricants, INA’s retail stations sell a range of consumer goods specifically tailored to urban customers, along with other products at affordable prices, and provide services including car washes, money transfers and more. Keeping up with fast-changing customer habits, INA started to transform its petrol stations into retail stations and cafes, introducing the new Fresh Corner gastro concept in 2016.

The company runs the INA Loyalty programme, offering a wide array of discounts, rewards and surprises for our loyal customers at each visit to one of our retail stations. The programme has attracted 350,000 members to date.