Customer service

INA card is an international card intended for legal persons, and you can use it at all retail outlets of INA, d.d., as well as at all other outlets that have a prominent INA card sign in Croatia, Bosnia and Herzegovina, Slovenia, Hungary, Serbia and Montenegro. INA card enables you complete security, quick and efficient service and above all-it saves time. Convince yourself of its value.

One of INA’s activities is the promotion of products on the market, that is, the sale of refinery products to end users. INA conducts wholesale through the Commercial Sector within the Refining and Marketing Business Division. The main responsibilities of the Sector are the sale of fuels, LPG, aviation fuels and lubricants in the domestic and foreign markets, which integrates all the functions of INA’s wholesale distribution of petroleum products.

Modern and efficient sales of lubricants today are unthinkable without the quality technical support from experts with extensive knowledge and experience and quality and certified laboratories. For our customers this means that we are available even after the sale to answer any necessary questions, and finally we also offer the service of disposal of used products as waste. 

INA’s laboratories monitor all the phases of technological process which includes the provision of services for laboratory tests and/or measurements, the initiation and implementation of research and development projects and participation in research and development projects of INA and external institutions. The most advanced analytical equipment and competence of employees enables the solving of the most complex analytical problems and customer requirements. 

INA organized disposal of waste oils and other oily waste in order to reduce the risk to the environment and human health as much as possible. You can deliver waste lubricating oil free of charge at authorized concessionaires. INA enables all of its customers the service of removal and disposal of oily waste plastic packaging and oily waste for which there are special containers.